{"id":3167,"date":"2024-11-29T22:03:25","date_gmt":"2024-11-29T22:03:25","guid":{"rendered":"https:\/\/gp.motto.ca\/fulfillment-policy\/"},"modified":"2025-04-22T16:59:29","modified_gmt":"2025-04-22T16:59:29","slug":"fulfillment-policy","status":"publish","type":"page","link":"https:\/\/motto.ca\/fr\/fulfillment-policy\/","title":{"rendered":"Fulfillment Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3167\" class=\"elementor elementor-3167 elementor-1049\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0c696f e-con-full e-flex e-con e-parent\" data-id=\"d0c696f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-822c24a e-flex e-con-boxed e-con e-child\" data-id=\"822c24a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bce535b e-flex e-con-boxed e-con e-child\" data-id=\"bce535b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ea69dd6 e-con-full e-flex e-con e-child\" data-id=\"ea69dd6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-82cef5a e-con-full e-flex e-con e-child\" data-id=\"82cef5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b70da4 elementor-widget elementor-widget-heading\" data-id=\"4b70da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND &amp; CANCELLATION POLICY <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfe0282 elementor-widget elementor-widget-text-editor\" data-id=\"dfe0282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At MOTTO, we strive to deliver high-quality services that meet and exceed our clients\u2019 expectations. However, we understand that situations may arise where a refund may be requested. This refund policy outlines the terms and conditions applicable to refunds.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76a19dc e-con-full e-flex e-con e-child\" data-id=\"76a19dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0051015 elementor-widget elementor-widget-heading\" data-id=\"0051015\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND &amp; CANCELLATION POLICY REGARDING FEATUREDEVELOPMENT AND PROJECT BASED PRICED PROFESSIONAL SERVICES\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfee799 elementor-widget elementor-widget-text-editor\" data-id=\"bfee799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. General Terms<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8de69a6 elementor-widget elementor-widget-text-editor\" data-id=\"8de69a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Refund requests must be submitted in writing within 7 days of the issue arising.<\/li>\n<li>Refund eligibility is subject to the terms outlined below and is determined at the sole discretion of MOTTO.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59b8bed elementor-widget elementor-widget-text-editor\" data-id=\"59b8bed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2. Refund Eligibility<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8620c2a elementor-widget elementor-widget-text-editor\" data-id=\"8620c2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Refunds may be granted under the following circumstances:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed12a46 elementor-widget elementor-widget-text-editor\" data-id=\"ed12a46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>a. Project Cancellation by the Client <\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06bb24d elementor-widget elementor-widget-text-editor\" data-id=\"06bb24d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>If the project is canceled by the client before work has commenced, a full refund may be issued, minus any administrative fees and or deposits.<\/li>\n<li>If the project is canceled after work has commenced, the refund will be calculated based on the stage of project completion and any work already delivered.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5801cb6 elementor-widget elementor-widget-text-editor\" data-id=\"5801cb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>b. Failure to Deliver as Agreed <\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad47cde elementor-widget elementor-widget-text-editor\" data-id=\"ad47cde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>If MOTTO fails to deliver services as outlined in the signed agreement or scope of work, the client may be eligible for a partial or full refund.<\/li>\n<li>The client must provide evidence of unmet deliverables.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b984b49 elementor-widget elementor-widget-text-editor\" data-id=\"b984b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>c. Dissatisfaction with Delivered Work <\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31a32c4 elementor-widget elementor-widget-text-editor\" data-id=\"31a32c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>If the client is dissatisfied with the work delivered, MOTTO will work to resolve the issue through revisions as outlined in the agreement.<\/li>\n<li>Refunds for dissatisfaction will only be considered after all reasonable attempts to resolve the matter have been exhausted.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47899d9 elementor-widget elementor-widget-text-editor\" data-id=\"47899d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3. Non-Refundable Conditions<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f458d30 elementor-widget elementor-widget-text-editor\" data-id=\"f458d30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Refunds will not be issued under the following conditions:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a319862 elementor-widget elementor-widget-text-editor\" data-id=\"a319862\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Work has been completed and approved by the client.<\/li>\n<li>Dissatisfaction arises due to factors outside of MOTTO\u2019s control, such as third-party tools or integrations.<\/li>\n<li>The client has delayed the project timeline without reasonable communication.<\/li>\n<li>The client has breached the terms of the agreement.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7f6d9 elementor-widget elementor-widget-text-editor\" data-id=\"9f7f6d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>4. Refund Processing<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a6b31 elementor-widget elementor-widget-text-editor\" data-id=\"b7a6b31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Approved refunds will be processed within 10 business days.<\/li>\n<li>Refunds will be issued using the original payment method unless otherwise agreed upon<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6309789 elementor-widget elementor-widget-text-editor\" data-id=\"6309789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>5. Dispute Resolution<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2deac9f elementor-widget elementor-widget-text-editor\" data-id=\"2deac9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>In case of disputes, both parties agree to make reasonable efforts to resolve the issue amicably. If a resolution cannot be reached, the matter may be escalated to arbitration as per the terms of the agreement. <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b3352a elementor-widget elementor-widget-text-editor\" data-id=\"1b3352a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>6. Amendments to the Policy<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df98294 elementor-widget elementor-widget-text-editor\" data-id=\"df98294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>MOTTO reserves the right to update or amend this refund policy at any time. Changes will not affect projects initiated before the policy update. <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c558fd elementor-widget elementor-widget-text-editor\" data-id=\"9c558fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For any questions or refund requests, please <a style=\"color: #207299; text-decoration: underline; font-size: 16px; font-family: 'Roboto', sans-serif;\" href=\"https:\/\/motto.ca\/fr\/contact\/\">contact us<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f640a3 e-con-full e-flex e-con e-child\" data-id=\"5f640a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a237acc elementor-widget elementor-widget-heading\" data-id=\"a237acc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND &amp; CANCELLATION POLICY FOR SUBSCRIPTION-BASED SERVICES CONTRACT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acc4b6a elementor-widget elementor-widget-text-editor\" data-id=\"acc4b6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At MOTTO, we are committed to delivering value through our subscription-based services. This refund policy outlines the terms and conditions for refunds applicable to subscription agreements. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b679617 e-con-full e-flex e-con e-child\" data-id=\"b679617\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39e14c4 elementor-widget elementor-widget-text-editor\" data-id=\"39e14c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. General Terms<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa094a elementor-widget elementor-widget-text-editor\" data-id=\"dfa094a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>This policy applies to all subscription-based services offered by MOTTO.<\/li>\n<li>Refund requests must be submitted in writing to <a style=\"color: #207299; text-decoration: underline; font-size: 16px; font-family: 'Roboto', sans-serif;\" href=\"mailto:admin@motto.ca\">admin@motto.ca<\/a> within the timelines specified below.<\/li>\n<li>Refund eligibility is determined based on the conditions outlined in this policy.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-332d2da elementor-widget elementor-widget-text-editor\" data-id=\"332d2da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2. Refund Eligibility<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81bf82d elementor-widget elementor-widget-text-editor\" data-id=\"81bf82d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>a. Initial Subscription Period (First Payment)<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46290be elementor-widget elementor-widget-text-editor\" data-id=\"46290be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><strong>Full Refund:<\/strong> If the client cancels within 3 days of the initial subscription payment and no substantial work or deliverables have been provided, a full refund may be issued.<\/li>\n<li><strong>Partial Refund:<\/strong> If work has commenced and\/or deliverables have been provided, a partial refund may be issued, deducting costs for work already completed.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0562418 elementor-widget elementor-widget-text-editor\" data-id=\"0562418\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>b. Subsequent Subscription Payments<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff3ac77 elementor-widget elementor-widget-text-editor\" data-id=\"ff3ac77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Refunds for subsequent payments will not be issued unless:\n<ul>\n<li>The client cancels before the renewal date.<\/li>\n<li>The agency fails to provide agreed-upon services during the billing cycle.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43e99f7 elementor-widget elementor-widget-text-editor\" data-id=\"43e99f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>c. Overcharges or Duplicate Payments<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b25210 elementor-widget elementor-widget-text-editor\" data-id=\"3b25210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Refunds for overcharges or duplicate payments will be processed upon verification within 10 business days.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-128e20d elementor-widget elementor-widget-text-editor\" data-id=\"128e20d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3. Non-Refundable Conditions<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3708163 elementor-widget elementor-widget-text-editor\" data-id=\"3708163\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Refunds will not be issued under the following conditions:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c738ed elementor-widget elementor-widget-text-editor\" data-id=\"4c738ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>The client has consumed services or deliverables for the billing cycle.<\/li>\n<li>Dissatisfaction arises due to factors beyond MOTTO\u2019s control, such as changes in third-party services or client-provided materials.<\/li>\n<li>The client fails to cancel the subscription before the next billing cycle.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe9ad4 elementor-widget elementor-widget-text-editor\" data-id=\"dbe9ad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>4. Cancellation Policy<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2df4657 elementor-widget elementor-widget-text-editor\" data-id=\"2df4657\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Clients may cancel their subscription at any time by writing an email to <a style=\"color: #207299; text-decoration: underline; font-size: 16px; font-family: 'Roboto', sans-serif;\" href=\"mailto:admin@motto.ca\">admin@motto.ca<\/a><\/li>\n \t<li>Cancelation is effective at the end of the current billing cycle, and no refunds will be issued for the remaining time in the cycle unless eligible under <strong>Refund Eligibility<\/strong>.<\/li>\n \t<li>\n<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bca2769 elementor-widget elementor-widget-text-editor\" data-id=\"bca2769\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>5. Refund Processing<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a27a046 elementor-widget elementor-widget-text-editor\" data-id=\"a27a046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Approved refunds will be processed within 10 business days to the original payment method.<\/li>\n<li>Refunds may incur administrative fees of up to 15% of the refund amount.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20fd0a7 elementor-widget elementor-widget-text-editor\" data-id=\"20fd0a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>6. Service Modifications<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8c812b elementor-widget elementor-widget-text-editor\" data-id=\"d8c812b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>If MOTTO modifies the service significantly, and the client is dissatisfied, the client may request a refund for the current billing cycle within 10 days of the modification.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cbe358 elementor-widget elementor-widget-text-editor\" data-id=\"3cbe358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>7. Dispute Resolution<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da8dd5 elementor-widget elementor-widget-text-editor\" data-id=\"4da8dd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Both parties agree to resolve disputes amicably. If no resolution is reached, the issue may be escalated to mediation or arbitration as outlined in the service agreement.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf4027 elementor-widget elementor-widget-text-editor\" data-id=\"4bf4027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>8. Policy Amendments<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47ac408 elementor-widget elementor-widget-text-editor\" data-id=\"47ac408\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>MOTTO reserves the right to update this refund policy. Clients will be notified of changes, and the updated policy will apply to future billing cycles only.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b1ef08 elementor-widget elementor-widget-text-editor\" data-id=\"4b1ef08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For further assistance or to request a refund, please <a style=\"color: #207299; text-decoration: underline; font-size: 16px; font-family: 'Roboto', sans-serif;\" href=\"https:\/\/motto.ca\/fr\/contact\/\">contact us<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>REFUND &amp; CANCELLATION POLICY At MOTTO, we strive to deliver high-quality services that meet and exceed our clients\u2019 expectations. However, we understand that situations may arise where a refund may be requested. This refund policy outlines the terms and conditions applicable to refunds. REFUND &amp; CANCELLATION POLICY REGARDING FEATUREDEVELOPMENT AND PROJECT BASED PRICED PROFESSIONAL SERVICES [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3167","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/motto.ca\/fr\/wp-json\/wp\/v2\/pages\/3167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/motto.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/motto.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/motto.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/motto.ca\/fr\/wp-json\/wp\/v2\/comments?post=3167"}],"version-history":[{"count":2,"href":"https:\/\/motto.ca\/fr\/wp-json\/wp\/v2\/pages\/3167\/revisions"}],"predecessor-version":[{"id":3169,"href":"https:\/\/motto.ca\/fr\/wp-json\/wp\/v2\/pages\/3167\/revisions\/3169"}],"wp:attachment":[{"href":"https:\/\/motto.ca\/fr\/wp-json\/wp\/v2\/media?parent=3167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}