Uptime

One of the reasons WordPress is so popular is that it’s easily hosted. If you have PHP, MySQL and a web server, you’re up and running.

The problem is once your site starts to get some real traffic it can start to come to a crawl. With the traffic comes exposure, to regular visitors and hackers. Now at a critical time in your site’s evolution where you need it performing at its best, it’s at its worst.

This is where the difference between cheap shared web hosting and a dedicated WordPress hosting solution come in.

Our hosting architecture is built on top of Google’s own cloud with best in class speed and security and networking (traffic is served on their premium tier network). We use only the latest versions of PHP and MySQL for huge speed and security improvements. By default we implement server side caching for near instant page loads. The web server is also fine-tuned to deliver files and pages as fast as possible.

We even pro-actively monitor the backend of your site, such as your database, for potential bottlenecks that may arise.

We’ll even check with you to see where most of your traffic comes from and set up your server as close to that location as possible squeeze even more speed out of every page load.

With a dynamic website like WordPress, there’s usually a lot of changes going on. With more changes comes more room for mistakes. Sometimes those mistakes can’t easily be fixed either. There should always be a plan B.

Every day we back up your entire WordPress installation, including configurations, files, and databases. Simply contact us and we’ll roll back your site to time in the last 3 weeks at no charge. Rest easy that mistakes happen no matter how careful you are and that you won’t be left out in the cold. We’ve got you covered.

You can’t be surveilling your site all time for potential issues, nor should you. Nonetheless, things can happen at any time for any number of reasons and your site may stop working.

We check your site every 30 seconds to make sure it’s up and running. If it becomes affected, for example your domain name expires, you will be notified almost immediately.

If you sign up for our Security package, we’ll even begin working on a fix to bring your site back up, in case you can’t respond at the moment.

You shouldn’t have to be bothered on a daily basis with the status of your website, but you should have a certain level of executive summarization so you can be kept up to speed with things and act accordingly.

We send monthly email summary reports covering:

• core and plugin updates
• uptime
• work done
• … and more.

So you’ve chosen WordPress as your CMS of choice. Great choice! It’s the most popular choice for a good reason, powering 35% of the web.

However, the bad news is because of its popularity, it’s also the #1 target for hackers.

The good news, is that even though it’s a prime target, the vulnerabilities exploited are mostly avoidable with good maintenance and pro-active hosting.

We only allow secure access to your site whether publicly (free SSL certificates!) or privately (SSH/SFTP access), implement Google’s Firewall, and monitor potentially compromised plugins on your site.

Oh, and on the off-chance you do get hacked – we’ll fix it for free. In fact, because we monitor your site, you probably won’t even notice this, because we’ll see it first, fix it immediately and update you on the occurrence.

It’s industry standard for any serious website to do any new feature update on a staging environment to be tested before going out to the public at large on your live environment.

That’s why we put a focus on a good staging environment and process to make this easy on you. Contact us and within 5 minutes you’ll have an exact replica of your live website, password protected, and ready for you to experiment with. We can also push your stage to your live site so you don’t have to repeat any work.

A content delivery network (CDN) can be used to deliver your static assets (images, videos, etc) to your visitors much more quickly. This is especially true for international web traffic when your server may be located far from the user.

Most providers charge for this service, but since this is what we consider standard practice for a website – we include it for free.